FAQ

You can request a new username and password by texting PASS to 4411.

If your mobile phone number is not registered as the main account user you will only receive your personal user name and a new password.

An overview of your latest parking sessions is available through this web site.  However, for security reasons, the overview is only available from your personal page, which requires registration.
If you haven't yet registered, you can do this by simply requesting a user name and password per text message, as follows:

1. Text message PASS to 4411,
2. You will receive a text message with your user name and password,
3. Use the new user name and password to login on 4411.be and review your parking sessions online.

As a Proximus-customer, you can spend up to 100 euros per month on parking sessions, to be invoiced through your mobile phone invoice.  If you spend more than 100 euros per month you can register (for free) as a customer on this site.  You will then receive a monthly, global invoice for all your parking sessions.

For the moment, Mobistar and Base customers all need to register (for free) on 4411.be to be able to use SMS-parking.

Anyone can register for free to have access to the additional services this web site offers.

Proximus customers do not need to register to use SMS-parking since Proximus support invoicing of parking fees via the regular mobile phone invoice.  If you are a Proximus customer and you wish to receive a separate, monthly invoice for your parking sessions, you are free to register as a customer.

Since neither Mobistar nor Base are in a position at this time to offer payment of parking services via their mobile phone invoices, customers of those operators need to register to be able to make further use of SMS-parking.

Registration is fast and easy.

Click on Register to start the registration process.

You can also request a username and password by texting PASS EN to 4411.  You will then receive a text message with your new username (which will be your mobile phone number) and a password. With those details you can immediately log in on our site and complete your full details.  We do ask you to change your password immediately for security reasons.
Once you've completed your invoicing details, your account is set up and you are ready to use SMS-parking.

From that point on, you will receive a separate, monthly invoice for your parking sessions.

Easy

• Easy is for users who want to pay for their parking sessions via their mobile phone invoice or prepaid card,
• Easy is the simplest way to use SMS-parking. You simply text a message to 4411 to start and end your parking session,
• Easy users do not need to register on this site, unless they would like to use some of 4411's extra options (i.e.: overview of parking sessions, webparking, ...),
• For the moment, Easy is only available to Proximus customers who will pay for their parking sessions via their mobile phone invoice or prepaid card.
  Mobistar and Base customers will only be able to use Easy from the moment their operators support payment of services via their mobile phone invoices.

Premium

• Premium is for users who would like access to extra SMS-parking services,
• Anyone can become a Premium-user, regardless of whether you are a Proximus, Mobistar or Base customer.  Registration is completely free for all users.
  As a Premium user, you will have access to your own personal 4411-page which will give you an overview of your parking sessions and the option to change some service settings to suit your preferences,
• Premium customer can also start and end parking sessions online by using our webparking service.  By doing this, they no longer need to send text messages to use SMS-parking,
• Premium customer can register up to 4 mobile phone numbers on one account, making this ideally suited for private use,
• Premium customer pay for their parking sessions via a monthly, global invoice from Mobile-for.

Pro

• Pro is for companies who want to use Mobile-for's services to better manage SMS-parking and the parking policy within their company,
• Pro customers can register up to 1,000 mobile phone numbers on one account,
• Registration and use of Pro is completely free
• Pro gives you full access at all times of all your employee's parking sessions, arranged per location, mobile phone number, etc.  Reports thus generated can also be exported in Excel-format,
• Pro customer can limit the use of SMS-parking for their employees.  They can change their account settings to limit the type or number of eligible cars (i.e. only company cars or only for employees as from a certain grade, ...).  It is also possible to put a limit on the time slots when SMS-parking can be use, i.e.: only on weekdays during office hours, etc.
• Payment of all parking sessions is arranged via one monthly, global and detailed invoice from Mobile-for.

If you have not stopped the reception of confirmation messages, you will receive a text message confirming the end of each parking sessions. That message will also contain the exact amount of the session.
A full overview of parking sessions and payments is of course available through your mobile phone invoice or from your monthly Mobile-for invoice.

Easy customers:
All Proximus customers can immediately use SMS-parking with 1 mobile phone number without having to register as a 4411-customer.

Premium customers:
Mobistar and Base customers and Proximus customers who want to have a separate monthly invoice for their parking sessions can register up to 4 mobile phone numbers on one account.

Pro customers:
Pro customers can register up to 1,000 mobile phone numbers on one account

No you don't!
The parking system will automatically remember where you parked last time around.  If you park the same car in the same street/zone again, you don't need to repeat the parking meter number or your license plate number in your text message.
Just send the code P to 4411 to to park with the same car  in the same zone.

If you are parking a different car or you are in a different zone,  you do have to send the complete SMS-parking text message.

Click on Register to start the registration process.

You can also request a username and password by texting PASS EN to 4411.  You will then receive a text message with your new username (which will be your mobile phone number) and a password. With those details you can immediately log in on our site and complete your full details.  We do ask you to change your password immediately for security reasons.
Once you've completed your invoicing details, your account is set up and you are ready to use SMS-parking.

From that point on, you will receive a separate, monthly invoice for your parking sessions.

To date Proximus is the only mobile operator that is ready and willing to invoice parking sessions via their normal mobile phone invoices.
We hope that Mobistar and Base will soon be in a position to offer similar services.  Until that time, Mobistar and Base customers will need to register (for free) to continue to use SMS-parking.

Registered customers receive a monthly, global invoice from Mobile-for for all their parking sessions.

Registration is completely free of charge for all customers!

You need a user name and password to gain access to your own personal page on 4411.be.
Through this page you have access to an overview of your parking sessions and you can change some of the site preferences to suit your own needs.

Further, you can start and stop your parking sessions online via your own 4411-page and you can pay your monthly invoice online.

SMS-parking is quite simple. Just text a message to 4411 to start and end a parking session.
Have a look at How does it work? for more information.

Everyone can test the service once for free.  After this first, free use, all other parking sessions will be invoiced via your Proximus mobile phone invoice or via a separate, monthly invoice from Mobile-for.

For the moment, only Proximus customers can pay their parking sessions via their mobile phone invoice or their pre-paid card.
We hope that Mobistar and Base will soon be in a position to offer similar services to their customers. Until such time, Mobistar and Base customer need to register (for free) as a Premium-customer on this site.
The parking fees will then be added to a separate, monthly invoice from Mobile-for.

Proximus customer who wish to receive such a separate, monthly invoice as well are of course more than welcome to register as Premium-customers.

That is perfectly possible.
You just need to send the parking meter number or the zone code to 4411 along with the license plate number of the vehicle you are parking.  You can park any vehicle, as long as you don't park 2 vehicles simultaneously.

We have developed our Mobile-for SMS-parking service with the aim to achieve maximum availability.  However, an interruption in the mobile phone network is always possible.  In that case, Premium and Pro customers can use webparking to start and end their parking sessions.

After each text message you send, you will receive an automatic confirmation after between 5 and 15 seconds.
If you've turned off reception of confirmation messages in the past, you can switch that option back on by texting the code C1 to 4411.

You can also perform a status request by texting the letter i to 4411.  You will receive a text message with your status and the parking session you are currently registered for, if any.

Further, you can contact our helpdesk (075 / 05.4411) at any time to check the status of our services.

Perhaps you opted to turn off reception of confirmation messages?  If so, you can switch this option back on by texting the code C1 to 4411.
If you haven't turned the confirmation messages off, you can still request an update of your status and your current parking sessions by texting the letter i to 4411.
You will automatically receive a text message with your status.

Alternatively, you can also contact our helpdesk (078 / 05.4411) to request more information.

As soon as you have your 4411.be password and username, you can use Mobile-for's webparking service.
By using webparking, you can decrease your communication costs, since you no longer need to send text messages.

Click on Webparking on your personal 4411-page.  On this page you can add the license plate numbers which you want to use.  Parking sessions started or ended via webparking are also invoiced via the monthly Mobile-for invoice.

The parking controllers of participating cities and communities have mobile control devices to check the status of every parked car against the sessions logged into our Mobile-for database.
If the system confirms that you had an active parking session ongoing at the time your parking fine was issues the community or the local parking operator will reverse the fine.

In these cases, always contact our helpdesk immediately on 078 / 05.4411 or send a mail to help@4411.be

Check the Where can I park ? section of this web site. You will immediately get an overview of all the participating cities and communities.

Yes, this is perfectly possible.

If you try to start a parking session in a parking zone that has no paid parking at that time, you will receive a text message informing you that no parking session was started.
At that time, you do not need to pay to park in that zone.

No.
The local parking controllers have all the means at hand to check whether you are using the 4411-services or not and to verify whether you have started a valid parking session.

Attention !
To start a valid parking session, you need to send a text message to 4411 with the number of the closest parking meter (the number is always mentioned on the parking meter), a space and your license plate number (without spaces).
Always take care to launch your session for the correct parking zone.  If you are registered for another zone than the one you are actually parking in, you still can get a parking fine.

With SMS-parking you always choose for the option "short parking", as mentioned on the parking meters.
In zones where two rates apply to short parking, you will automatically switch to the second rate (the "day ticket") as soon as the maximum parking duration of the first rate has been exceeded.
This way, we ensure that you will always pay the cheapest available rate.

The parking sessions themselves are charged at the going rates, as stipulated by the community or city where you park.

For the text messages, you pay 0.15 euros per message sent or received.

Error messages are always free of charge.

The use of  4411/Mobile-for services (i.e. site registration, personal preferences, overview of parking transactions, etc.) is completely free of charge.

You don't need to ask explicit for a day ticket. When seems a day ticket  is cheaper, this rate will be applied automatically.

When you allready started a normal session in a zone where a day ticket can be used, you don't need to change this rate. When seems a day ticket is cheaper, your session will be changed automatically to a day ticket.

1. Easy clients (Proximus)

Only Easy clients  can start their first session by paying for a day ticket with 4411. Note that all systems with Proximus need to be activated to enjoy this option fully.

NOTE: This is NOT a free session. (Your free session will be moved up to your first normal session)

2. Premium and Pro clients

The  first time you wish to use a day ticket, you need to register online at 4411.be

1. You are standing a new zone where a day ticket is valid

You don't need to buy a second day ticket when your first one is still running. Your day ticket is valid all the zones of the same rate or lower and where you can use a day ticket.

2. You are standing in a new zone where can't use a day ticket

Set a text message up: number of the parking machine (mention the machine) where your car is parked, followed by a space and a plate of your parked car. Send a message to 4411. Your day ticket will continue during 10 hours of parking time.

You have just started a normal parking session. You don't need to change it into a day ticket. When a day ticket is cheaper, your session will continue automatically as a day ticket.